At Synergist, we believe in working together to create something better. That's why we provide a client experience unlike any other. Working with our team of agency management experts, we share a personal partnership with one goal - to elevate your agency.
Agency experts working with you to optimise your processes and reporting informed by best practice.
An implementation consultant to help configure, integrate, train and launch without a hitch.
Ongoing strategic support and practical training from our agency experts to help you grow.
Dedicated UK-based helpdesk for technical support whenever you need it.
Implementation
Synergist's flexible nature means it can be configured to work the way your agency does and give you the data intelligence you need.
Our agency experts* will unpick your current ways of working and share best practice approaches, so you don't carry over any weak processes.
*Some have spent years working in senior roles in agencies, while others have spent years helping agencies improve performance. So they know how to make an agency really work.
Onboarding
A system is only as good as the information you put in, and that relies on your people. We personalise your training based on roles, and use your new system to demonstrate how things are done, so it’s entirely relevant.
Having an expert show you how things are done best, and someone to ask when you're not sure, speed up adoption and makes the transition smoother.
They could see where we were underperforming against our peers, point out where we were missing a trick and where our blind spots were. It was hugely valuable.
Ongoing support
The early days are critical to successfully introducing a new system. We'll help your teams fully embrace Synergist with regular check-ins to answer any questions and help you understand what the data is telling you.
Plus, our dedicated UK helpdesk is on hand, ready to assist and get you answers straight away.
Client success
Our client success team is focused on helping you and your team grow. You'll get ongoing access to practical advice on how to get the most out of Synergist and how to elevate your agency’s performance.
And, as your agency grows, they'll help you make sure your system, processes and reporting are set up in the best way to help you scale.
It varies depending on how you choose to implement your system, the complexity of your configuration and your preferred timescales. Agency Works will work with you to create a project plan to help implementation run smoothly and manage change effectively.
We recognise that each agency is unique, so the Agency Works’ consultants will design an onboarding plan customised to your business needs.
No. Agency Works will provide ongoing support, and you can use the Synergist Helpdesk whenever you need it.
Plus, you’ll have access to helpful how-to articles, best-practice webinars, and useful resources to help you get the most out of your system and grow your agency.
Agency Works are our exclusive implementation partner. They have been hands-on with Synergist since 2004 and have helped over 500 agencies elevate their financial and operational performance with Synergist.
The Agency Works team is made up of agency management experts. Some have spent years working in agencies in senior ops and finance roles, and others have spent years helping agencies improve performance. So they know what makes an agency really work and, more importantly, how it makes money.
The Synergist Helpdesk are here to answer any functionality or technical questions around the system. It’s more than just a call centre. It’s run by highly experienced Synergist whizzes.
The Agency Works team are experts in agency management itself, so they look at your current ways of working and help you design your processes, system and reporting to get the best results.
Both the Synergist and Agency Works teams are based in the UK.
Synergist Helpdesk
Contact support@synergist.co.uk or call 01625 577 918
Monday to Thursday 9am-5:30pm and Friday 9am-5pm
Agency Works
Say hello@theagencyworks.co.uk or have a chat 01455 553246
Monday to Friday 9am-5pm
Our agency experts will show you how Synergist can be shaped for your agency's unique needs and answer any questions you have.
