It has made us more efficient. The time we’ve gained is used to do things that we didn’t have time to do before.
Jackie Morrison
Financial Controller, Cooper Cromar
How architects Cooper Cromar turned out of date into fully updated...
Cooper Cromar are a multi-award-winning architectural practice operating throughout all sectors of the property and construction industries.
Over 38 years as a leading practice, they believe their success is down to a collaborative working environment.
Agency type: Architectural practice
Services: Commercial, residential, retail, education, hotel and leisure
Size: 60+ people
Location: Glasgow
The problem
Outdated system with no support
Cooper Cromar had had a business system in place for many years, but it wasn’t being supported or developed in any way.
“It had become out of date, so for us, it was time to invest in a new system.”
They wanted a new system that linked to their accounting software and had a specific budget in mind. Luckily, Synergist offered them all they were looking for at the right price.
The solution
Integrated system at the right price
After seeing Synergist in action, Cooper Cromar decided it was the best solution for their business.
"It’s very, very straightforward. The biggest thing that Synergist had was that it linked to Sage accounts.”
Jackie also liked the fact that it had a CRM.
Cooper Cromar also decided to invest in Synergist because of its web option and its attractive cost. In fact, when it came to the price, they found that “Synergist is ideal for our numbers.”
The return
Streamlining, simplicity and support
Planning and installation went very smoothly and the system has made life easier for staff, saving a lot of time on routine work.
“Before Cooper Cromar had Synergist, half a dozen tasks – including changing clients’ names and filling in time sheets and invoices – were done three or four times. With Synergist, these only have to be carried out once.”
The company can also process expenses electronically, which streamlines the whole process. It’s helped with other areas, too.
“We can control things better because I can run reports.” These reports allow her to look at issues such as timesheet completion – for which Synergist sends automatic reminders at a certain time of the day.
“The service is very, very good. It’s not sold and forgotten. The help desk is exceptionally good… I’ve got answers within five or ten minutes. It has made us more efficient.”