FAQs

With Synergist, your monthly subscription is made up of a core hosting fee, plus the number of full and timesheet users you need:

• Full users are the people in charge of your clients, projects, people or finances. They will have access to all features, including time and expense entry.
• Timesheet users are the people who do the work. They will have access to enter time and expenses and view job-related information.

As the number of users increases, the cost per user decreases.

Pricing per user is the same across all Synergist tiers. See more info on Pricing

We have three tiers, each designed to provide more advanced functionality when you need it:

• Foundation offers everything you need to manage and grow your agency
• Professional is for agencies needing more advanced options and customisation
• and Enterprise is for those looking for Enterprise-grade features.

All tiers include a one-to-one UK-based helpdesk, access to free training resources and safe and secure hosting.

Pricing per user is the same across all tiers, but each tier has a minimum subscription value. The tiers are designed to automatically provide the functionality you are likely to need at each stage in your growth journey. If you need one of the advanced features from the higher tier before your current subscription value qualifies you for that tier, you can add certain additional features for a small monthly fee.

During the sales process, we’ll explore your needs and work out which tier is the best fit for you as you start your Synergist journey.

Our knowledgebase includes a list of the questions we hear most commonly from our user base. Please feel free to explore these.

No. We'll always be upfront with you.

You pay for your core hosting, plus the number of full users and timesheet users you need and any optional add-ons you choose. There are no nasty usage limits or surprises. All subscription costs are displayed on our pricing page, and we disclose all possible future costs up front on the proposal you will receive.

Our implementation partner, Agency Works, will design an onboarding plan tailored to your unique business needs. This includes configuring Synergist to work exactly as you want it to, training your teams on how to use it to its fullest potential, and supporting you to ensure you get the most out of it. Learn more about implementing Synergist.

Synergist Helpdesk telephone and email support is free and ongoing.

We have designed Synergist to be configurable to meet the particular needs of each agency we work with. Without assessing your needs and configuring a system, a trial is not representative of a correctly implemented system. In our experience, a more effective approach is for our implementation partners The Agency Works to arrange an initial discovery call to understand what you're looking for. They'll then prepare a bespoke demo of Synergist ensuring you can see first-hand the interface and procedures your team will be using, along with the control and visibility Synergist will deliver. Arrange your initial discovery call here.

Implementing any business management system requires commitment from both sides to achieve its full potential. We therefore have a minimum subscription period of 12 months. If, for any reason you need to end your Synergist subscription, you can do so by giving 3 months' notice.

Typically, a contractor will be assigned a licence in the same way as an employee. Once a contractor leaves, this individual can be deactivated, which frees up their licence. You can then re-allocate the licence to another individual or remove it from your subscription.

You can change the number of each at any time, and we’ll recalculate the charges from the day the change is made.