Creating leaner processes
‘Lean Processes’ is a powerful concept that has initiated a vast body of research across industries over the past decades. How does it apply to consultancies? Rob Hill, the Managing Director of HMA, summed it up best after he implemented Synergist in his business when he said that clients are increasingly expecting their service providers to be lean:
“Everybody’s familiar with ‘lean manufacturing’ and ‘lean startups’. Nobody wants to pay for bloat.”
We quote the Lean Enterprise Institute:
“A lean organization understands customer value and focuses its key processes to continuously increase it.
“Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Also, information management becomes much simpler and more accurate.
“A popular misconception is that lean is suited only for manufacturing. Not true. Lean applies in every business and every process. It is not a tactic or a cost reduction program, but a way of thinking and acting for an entire organization.”
Because they avoid waste and embrace efficient processes, lean consultancies deliver better value and service to clients. Deep Sangar, Production Manager of a project-based business, told us after their Synergist installation:
“It’s removed a lot of admin from [the team]. It’s cleaned everything up. Made it slick. No more Post-It notes flying around! No more physical timesheets! No, we wouldn’t go back to all that now.”
Paula Murray, Financial Controller at Leith, also told us about time savings they achieved in their firm:
“The previously laborious month-end procedures, requiring 10 days of long hours are now completed in 5 days, even though the volume of work passing through has almost doubled.
“Even better, this is being achieved without having to work late due to the massive improvements in efficiency Synergist has bought to the accounts department”.
Nicky Thompson, Managing Director of another time-and-project based company, told us that year-end closing used to take a great deal of work which would:
“... at its peak, disrupt the smooth flowing of the office. With Synergist, we can’t even tell it is happening. Last year was done and dusted within 2 weeks – amazing!”
And the pure time saving can be very significant, at every level. Steve Lawrence of LHM told us that their management team saves 25 hours per month after Synergist improved their processes and made efficiencies.